Phone support
Answer incoming calls, handle routine questions, record requests and escalate issues that need your team’s decision.
Live support / Real people
A real person.
Ready to listen and help.
Your customers speak with real people who listen, answer questions and help. Our managed agents handle phone, email and chat support using your approved answers and escalation rules. Coverage is scheduled around your business and time zone.
What your team can hand over
Choose the channels and work you need covered.
Email support
Manage incoming requests, reply using approved guidance and follow up on conversations until there is a clear next step.
Live chat support
Help visitors and customers in real time during agreed coverage hours, and pass complex requests to the right person.
Follow up on the conversations that go quiet.
Keep routine reminders and unanswered requests moving through your approved workflow.
- Invoice follow-up: confirm receipt and send approved reminders.
- Statement follow-up: answer routine questions and route disputes to your team.
- Quote follow-up: reconnect with people who requested a quote but did not return the call.
Customer support pricing
$12 per agent-hour
Phone, email and live chat support. Management, software and equipment included.
Discuss your coverage ↗Built around your workload
- Agreed channels, responsibilities and service hours
- Coverage aligned to your business and time zone
- Up to 40 staff available; team size agreed for your needs
- Documented follow-up, escalation and weekly reporting
USD per agent-hour. Your proposal confirms billable hours, scope and payment terms. Start with a defined pilot and review the workload together.
Your next step
Tell Atlas where you need coverage.
Choose a convenient callback time or email your requirements. We’ll discuss your channels, workload and service hours, then define a scoped proposal.