What would you
like to know?

Incoming calls, email and live chat, along with routine customer questions, request follow-up, appointment coordination and approved invoice or quote reminders. We agree the tasks and escalation rules with you before starting.

Phone, email and chat support is $12 per agent-hour, including management, software and equipment. Your proposal sets out the billable hours, channels, responsibilities and payment terms.

We plan coverage around your business and time zone. Tell Atlas the days and hours you need, including evenings or weekends. Your proposal confirms the staffed schedule and handoff arrangements.

Yes. We can scope an initial engagement around one queue, channel or task, then review the workload together. Staffing, hours and the start date are agreed before work begins. Capacity is up to 40 staff; your proposal confirms the team assigned to you.

We work from your approved answers, workflows and escalation rules. Before delivery, we agree training, system access, reporting and the situations that must go back to your team.

We agree the measures that matter for your workflow: hours delivered, conversations handled, open requests and escalations. Weekly reporting makes the completed work and next steps visible.

Missed-call responses, unanswered quotes, appointment follow-up and routine invoice or statement reminders at $12 per agent-hour. Your team retains pricing, disputes and settlement decisions.

No. We agree the workflow and report actual follow-up outcomes. Any recovery attribution and percentage arrangement must be defined in writing before delivery.

Administrative medical billing, claim-status tracking, document requests, aging monitoring and insurance payment follow-up. Unresolved issues return to the practice. The service does not negotiate coverage or settlement.

At $14 per agent-hour, or an agreed percentage of recovered funds. The percentage, calculation basis and scope are agreed for the engagement; there is no standard percentage or guaranteed recovery amount.

A signed service agreement, BAA, minimum-necessary access design and secured production environment. Use this site only for business questions. Do not send patient details, medical records or claim files here or through ordinary email.

Use Ask Atlas for a business question, or request a callback with your preferred local time and time zone. Atlas will confirm the arrangements. We define the scope, pricing and onboarding steps before delivery begins.